Suburban Digital

Legal document

TERMS AND CONDITIONS OF SERVICES OF SUBURBAN DIGITAL

Language version and governing law notice

This English version is provided for convenience and information purposes only. The original Polish version is the binding version of this document. In the event of any discrepancy between the Polish and English versions, the Polish version shall prevail.

This document and any agreement concluded on its basis shall be governed by Polish law, unless mandatory provisions of applicable law provide otherwise.

§ 1. General provisions

The Suburban Digital website operating at: www.suburbandigital.pl, hereinafter referred to as the “Website”, is operated by: Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”, with its registered office in Warsaw, at ul. Żurawia 6/12 lok. 766, 00-503 Warsaw, correspondence address: Atlas Tower, Al. Jerozolimskie 123a, 18th floor, 02-017 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000442857, NIP: 521-364-12-11, REGON: 146433467, BDO: 000460502.

The provisions of these Terms and Conditions concern activities performed for Fundacja Rozwoju Przedsiębiorczości „Twój StartUp” by an organised part of the enterprise under the name Suburban Digital, operating at the Branch of Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”, represented by Konrad Gonera, e-mail address: [email protected], telephone: 664-964-026. The person indicated in this section is appointed by Fundacja Rozwoju Przedsiębiorczości „Twój StartUp” as the contact person for the performance of the provisions of these Terms and Conditions.

These Terms and Conditions specify in particular:

The StartUp sells and provides Services through the Website, using means of distance communication. Agreements concluded by the Customer with the StartUp through the Website are distance contracts within the meaning of the Act of 30 May 2014 on consumer rights.

The Customer is entitled and obliged to use the Website in accordance with its intended purpose, the principles of social coexistence and good practices.

Browsing the Website does not require registration, and independent placing of orders for Products by the Customer does not require registration of an account.

These Terms and Conditions are available free of charge on the Website in a form that enables them to be obtained, reproduced and stored.

The Customer is obliged to read the Terms and Conditions. Use of the Website is possible only after reading and accepting the Terms and Conditions.

The Customer may be a person with full legal capacity.

The terms used in these Terms and Conditions mean:

StartUp – Fundacja Rozwoju Przedsiębiorczości „Twój StartUp” with its registered office in Warsaw, ul. Żurawia 6/12 lok. 766, 00-503 Warsaw, correspondence address: Atlas Tower, Aleje Jerozolimskie 123A, 18th floor, 02-017 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000442857, NIP: 521-364-12-11, REGON: 146-433-467, BDO: 000460502;

Customer – a person using the Website, purchasing Goods or Services provided by the StartUp within the Website. A Customer concluding an Agreement must be an adult person with full legal capacity and must not be incapacitated, either fully or partially. The Customer must be capable of independently making decisions concerning participation in classes;

Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to that person’s business or professional activity;

Services – services provided by the StartUp and offered to Customers through the Website, excluding Digital Services;

Digital Service – a digital service within the meaning of Article 2 point 5a of the Act of 30 May 2014 on consumer rights, provided by the StartUp and offered to Customers through the Website;

Goods – movable items sold by the StartUp to Customers through the Website;

Products – Goods, Services or Digital Services;

Website – the website at www.suburbandigital.pl through which the StartUp provides electronic services to the Customer, offers Products to Customers and enables the conclusion of agreements;

Agreement – an agreement concluded between the StartUp and the Customer through the Website;

Account – an individual Customer account on the Website, enabling the Customer to use Services and Digital Services and to conclude Agreements after logging in;

business days – all days excluding Saturdays, Sundays and statutory public holidays;

Terms and Conditions – these terms and conditions.

If there is a justified suspicion that the Customer has provided false data, the StartUp has the right to withdraw from the performance of the Agreement by notifying the Customer.

If the Customer provides incorrect or inaccurate data, including in particular an incorrect or inaccurate address, the StartUp shall not be liable, to the fullest extent permitted by law, for non-delivery or delayed delivery of Goods, or for failure to perform the Service or Digital Service.

Information contained on the Website, including in particular announcements, advertisements and price lists, does not constitute an offer within the meaning of Article 66 of the Act of 23 April 1964, the Civil Code. Information contained on the Website constitutes an invitation to conclude an Agreement, as described in Article 71 of the Civil Code.

The StartUp is obliged to provide the Customer who is a Consumer, in a clear and visible manner, immediately before the Customer places an order, with information in particular about:

If the StartUp provides for the possibility of accepting individual orders from Customers, such orders may be submitted by Customers via the StartUp’s e-mail address indicated on the Website. In such a case, the StartUp prepares a quotation and sends it to the e-mail address indicated by the Customer.

The completion time for an individual order is 30 days from the conclusion of the Agreement, unless the StartUp informs the Customer, no later than before the order is placed, of a different deadline.

The Website is available to Customers from Poland and abroad. Orders from Customers outside Poland are performed individually, after the Contractor confirms the possibility of performing the service, payment terms, scope of the licence and any legal, tax, technical or sanctions-related requirements.

§ 2. Technical requirements necessary to use the Website

To browse the Website, the following are required:

To play video materials posted or embedded on the Website, it may be necessary to use a browser that enables audio-video playback and supports external video players.

To contact Suburban Digital, submit quotation requests and receive information concerning an order, it is necessary to have an active e-mail address.

To open documents made available in PDF format, software or a browser function enabling PDF files to be read may be required.

The Website does not require creating a user account or logging in.

The Website may use necessary cookies or similar technologies to ensure the proper operation of the website, security and display of its basic elements. Certain functions of the Website, in particular embedded video materials or elements originating from external providers, may not work properly if cookies or similar technologies are blocked in the browser settings or by external blocking tools.

Blocking cookies does not prevent contact with Suburban Digital by e-mail, unless the problem results from the settings of the Customer’s device, browser, e-mail service or technical infrastructure.

§ 3. Provision of Services

The StartUp provides Services to Customers, the type, scope and detailed description of which are indicated on the Website or agreed individually with the Customer before concluding the Agreement. The Services consist in particular of preparing, recording, editing and post-producing audiovisual materials, including presenter videos, instructional videos, step-by-step walkthroughs, screen recordings, promotional, educational, informational or internal materials, as well as preparing or refining scripts, subtitles, simple graphic elements and other post-production elements related to the production of video material. The detailed scope of the Service, its price, completion date, material format, number of revision rounds and rules for delivering the final material are each time agreed individually with the Customer before concluding the Agreement.

The Services are provided in the manner resulting from the information posted on the Website and from individual arrangements made with the Customer before concluding the Agreement, in particular regarding the type of material, format, completion date, method of providing materials, number of revision rounds, method of providing the demo version and the final file.

The StartUp publishes on the Website information about the available types of Services and the method of submitting enquiries concerning their performance. A Customer interested in ordering a Service contacts Suburban Digital using the contact details indicated on the Website and provides the information necessary to prepare a quotation or determine the scope of the Service. The detailed scope of the Service, price, completion date, payment method, number of revision rounds, method of delivering the material and the appropriate variant of rights to the final material are agreed individually and confirmed to the Customer before concluding the Agreement.

The mere submission of an enquiry by the Customer does not constitute conclusion of an Agreement and does not create an obligation to pay. After agreeing the scope of the Service, price, completion date, payment terms and other essential terms, the StartUp sends the Customer an order confirmation.

The Agreement for the provision of the Service is concluded when the Customer accepts the order confirmation, in particular by an e-mail reply containing consent to perform the Service on the terms indicated in the order confirmation.

Conclusion of the Agreement creates an obligation to pay remuneration in accordance with the terms indicated in the order confirmation.

The Customer is informed about the start and end date of the provision of Services before concluding the Agreement, in particular through the Website.

If the Customer who is a Consumer wants the performance of the Service to begin before the expiry of the period for withdrawal from a distance contract, the StartUp requires the Customer to submit an express request to begin the performance of the Service before the expiry of that period on a durable medium, in particular in an e-mail message.

The Customer should at the same time confirm that they have acknowledged the information that, if the Service is fully performed by the StartUp with the Customer’s express consent, the Customer will lose the right to withdraw from the Agreement.

If the Customer withdraws from the Agreement after the performance of the Service has begun but before it has been fully performed, the Customer may be obliged to pay for the part of the Service performed until withdrawal from the Agreement, in accordance with applicable law.

If the Customer who is a Consumer does not submit an express request to begin the performance of the Service before the expiry of the period for withdrawal from the Agreement, the performance of the Service will begin after the expiry of that period or on another date agreed individually with the Customer.

An Agreement for the provision of a Service concluded in connection with an individual order of the Customer remains in force until the Service is performed, the remuneration is settled and the final material is delivered, unless the Parties agree otherwise.

The Customer may resign from the performance of the Service before the StartUp begins work. If the performance of the Service has already begun, the Customer may be obliged to pay remuneration corresponding to the scope of work performed until the StartUp receives the information about resignation, as well as justified costs incurred in connection with the performance of the order.

The above provisions do not limit the statutory right of a Customer who is a Consumer to withdraw from the Agreement, if such right applies under applicable law.

If the Parties conclude a continuous or periodic agreement, the rules for its termination, including any notice period, will be specified individually in the order confirmation or a separate agreement.

The StartUp may refuse to accept an order, suspend the performance of the Service or terminate the Agreement concerning an individual order if there is an important reason preventing or significantly hindering the proper performance of the Service.

Important reasons include in particular: failure to pay the advance payment or remuneration, delay by the Customer in providing materials or information necessary to perform the Service, provision of materials that infringe the law or the rights of third parties, a material change in the scope of the order without agreeing new terms, technical, organisational or legal impossibility of performing the Service, random events beyond the StartUp’s control, and a material breach of the Agreement, the Terms and Conditions or arrangements contained in the order confirmation by the Customer.

If the Agreement is suspended or terminated for reasons attributable to the Customer, the StartUp may demand payment for the work performed up to that point and reimbursement of justified costs incurred in connection with the performance of the order.

§ 4. Liability for non-conformity of the Service with the Agreement

A complaint concerning Services provided inconsistently with the Agreement should include a description of the problem, order details and the Customer’s request, depending on the nature of the Service.

A complaint concerning non-conformity of the Service with the Agreement will be considered within 14 (fourteen) days from its receipt.

If the StartUp does not respond to the complaint within the time limit, the complaint is deemed accepted.

In the case of a complaint submitted by a Customer who is a Consumer or a person referred to in section 8, failure by the StartUp to respond within the time limit indicated in section 3 means that the complaint is accepted.

If a complaint concerning a Service is accepted, the StartUp performs the Service correctly, refunds all or part of the remuneration received to the Customer, or provides other services to the Customer, depending on the nature of the Service and the validity of the complaint.

If a complaint concerning a Service is accepted, the StartUp, depending on the nature of the Service and the circumstances of the case, may in particular perform the Service correctly, remove the identified irregularities, refund all or part of the remuneration received, or provide another service agreed with the Customer.

To the fullest extent permitted by law, the StartUp’s liability for non-performance or improper performance of the Service is limited to the amount of remuneration due for the Service to which the complaint relates. The StartUp’s liability does not include lost profits.

The provisions of this paragraph concerning special consumer protection apply to a Customer who is a Consumer and to a natural person concluding an Agreement with the StartUp directly related to that person’s business activity, where the content of that Agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available on the basis of the provisions on the Central Registration and Information on Business.

In the case of Customers other than those indicated in section 8, the StartUp’s liability for non-performance or improper performance of the Agreement is limited to the extent permitted by applicable law and the provisions of the Terms and Conditions.

§ 5. Delivery of the final material in digital form

The provisions of this paragraph apply to Agreements under which the result of the Service is the delivery to the Customer of final material in digital form, in particular a video file, audio file, subtitles, graphics, editing material or another agreed digital file.

To the extent that the final material constitutes digital content within the meaning of the provisions of the Act of 30 May 2014 on consumer rights, the provisions of this paragraph apply to Agreements concluded with:

The detailed scope of the final material, its format, preparation deadline, method of providing the demo version, method of providing the final file and any technical requirements are agreed individually with the Customer before concluding the Agreement and indicated in the order confirmation or other arrangements made on a durable medium.

The final material is provided to the Customer after the Service has been performed, the demo version has been accepted and the StartUp has received full payment, unless the Parties agree otherwise in the order confirmation.

The final material may be provided in particular via a download link, preview link, e-mail message, external service enabling file download or another agreed electronic method.

Demo versions, working versions, preview files or materials marked with a watermark do not constitute final material unless the Parties expressly agree otherwise.

If the Customer who is a Consumer wants the performance of the Service to begin before the expiry of the period for withdrawal from a distance contract, the StartUp requires the Customer to submit an express request to begin the performance before the expiry of that period on a durable medium, in particular in an e-mail message.

The Customer who is a Consumer should at the same time confirm that they have acknowledged the information that, if the Service is fully performed by the StartUp with the Customer’s express consent, the Customer will lose the right to withdraw from the Agreement.

If the Customer who is a Consumer does not submit an express request to begin the performance of the Service before the expiry of the period for withdrawal from the Agreement, the performance of the Service will begin after the expiry of that period or on another date agreed individually with the Customer.

If the Customer withdraws from the Agreement after the performance of the Service has begun but before it has been fully performed, the Customer may be obliged to pay for the part of the Service performed until withdrawal from the Agreement, in accordance with applicable law.

To the extent not regulated in this paragraph, if these provisions apply to a given Agreement, the provisions of Chapter 5b of the Act of 30 May 2014 on consumer rights shall apply.

§ [6]. Variants of rights to the final material

The scope of the Customer’s rights to use the final material depends on the type of order and the variant of rights agreed before concluding the Agreement. The appropriate variant is indicated in the order confirmation, a separate licence document or other arrangements provided to the Customer on a durable medium.

Variant A applies to materials containing the image, voice, appearance or recording of the person performing the Service within Suburban Digital. In such a case, the Customer receives a licence to use the final material for the agreed purpose, but without the right to create new materials using that image or voice, train artificial intelligence tools, create a synthetic voice, avatar, deepfake or change the meaning, context or character of the appearance without the separate consent of the StartUp.

Variant B1 applies to editing, post-production or preparation of final material that does not contain the image or voice of the person performing the Service within Suburban Digital. In such a case, the Customer receives a broad licence to use the final material, including its publication, promotion, commercial use, adaptation to different formats, shortening, cropping, combining with other materials and providing it to persons or entities acting for the Customer, in accordance with the scope agreed when ordering.

Variant B2 means the transfer of economic copyrights to the final material. This variant is used only after individual agreement and requires the conclusion of a separate agreement in the form required by applicable law.

Unless the Parties expressly agree otherwise, the rights granted to the Customer cover only the final material delivered after acceptance and settlement of payment. They do not include project files, raw recordings, working materials, unused versions, presets, templates, settings, StartUp work tools or independent rights to external elements covered by the licences of their providers.

§ 7. Liability for non-conformity of the final digital material with the Agreement

The provisions of this paragraph apply to final material delivered to the Customer in digital form, in particular a video file, audio file, subtitles, graphics, editing material or another agreed digital file, to the extent that such material constitutes digital content within the meaning of the provisions of the Act of 30 May 2014 on consumer rights.

If the StartUp has not delivered the final digital material within the deadline agreed in the order confirmation or in other arrangements made with the Customer on a durable medium, the Customer may request the StartUp to deliver it. If the StartUp does not deliver the final digital material immediately after receiving the request or within an additional deadline expressly agreed by the Parties, the Customer who is a Consumer may withdraw from the Agreement to the extent provided for by applicable law.

The StartUp is liable to the Customer who is a Consumer for non-conformity of the final digital material with the Agreement if the non-conformity existed at the time of its delivery and became apparent within the period provided for by applicable law.

If the final digital material is non-conforming with the Agreement, the Customer who is a Consumer may request that it be brought into conformity with the Agreement.

The StartUp may refuse to bring the final digital material into conformity with the Agreement if this is impossible or would require excessive costs for the StartUp, taking into account the circumstances of the case, the nature of the Service, the significance of the non-conformity and the value of the final material conforming with the Agreement.

If the final digital material is non-conforming with the Agreement, the Customer who is a Consumer may submit a statement on price reduction or withdrawal from the Agreement in the cases provided for by applicable law, in particular where:

The Customer who is a Consumer may not withdraw from the Agreement if the non-conformity of the final digital material with the Agreement is insignificant, unless applicable law provides otherwise.

In the case of a price reduction, the reduced price should remain in appropriate proportion to the price resulting from the Agreement, taking into account the value of the final digital material conforming with the Agreement and the value of the final digital material non-conforming with the Agreement.

In the case of effective withdrawal from the Agreement or a price reduction, the StartUp refunds the due amount using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer.

A complaint concerning non-conformity of the final digital material with the Agreement is handled in accordance with the complaint rules set out in the Terms and Conditions.

To the fullest extent permitted by law, the StartUp’s liability for non-conformity of the final digital material with the Agreement is limited to the amount of remuneration due for the final digital material to which the complaint relates. The StartUp’s liability does not include lost profits.

In the case of Customers other than a Consumer and a natural person concluding an Agreement with the StartUp directly related to that person’s business activity, where the content of that Agreement shows that it is not of a professional nature for that person, the StartUp’s liability for non-conformity of the final digital material with the Agreement is limited to the extent permitted by applicable law and the provisions of the Terms and Conditions.

§ 8. Price, payment and settlements

Prices of Services may be indicated on the Website as indicative prices, price ranges or example remuneration ranges. The final price of the Service is each time agreed individually with the Customer before concluding the Agreement, in particular taking into account the type of Service, scope of work, length of the material, completion deadline, number of versions, number of revision rounds, method of use of the final material and additional elements.

Before concluding the Agreement, the Customer receives information about the price of the Service, payment terms and any additional costs, if they apply to the given order.

Unless otherwise indicated, prices provided to Customers who are Consumers are gross prices and include taxes required by applicable law. In the case of Customers who are not Consumers, the price may be indicated as net or gross, in accordance with the arrangements presented to the Customer before concluding the Agreement.

As a standard rule, the performance of the Service begins after payment of the advance payment in the amount indicated in the order confirmation, on the basis of a pro forma invoice or another settlement document issued by the StartUp or by Fundacja Rozwoju Przedsiębiorczości „Twój StartUp”.

The remaining part of the remuneration is payable after acceptance of the demo version and before delivery of the final material without a watermark, unless the Parties agree otherwise in the order confirmation.

Payment is made by bank transfer to the account indicated by the StartUp, Fundacja Rozwoju Przedsiębiorczości „Twój StartUp” or another authorised entity handling the settlement of the order.

The StartUp does not enable Customers to make cash payments unless the Parties expressly agree otherwise and such payment method is permissible for the given settlement.

Failure to pay the advance payment, remuneration or another amount due under the order confirmation may result in suspension of the start or further performance of the Service, suspension of delivery of the final material or termination of the Agreement on the terms set out in the Terms and Conditions or the order confirmation.

In the case of withdrawal from the Agreement, acceptance of a complaint or another situation giving rise to an obligation to refund funds to the Customer, the refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer.

The Services provided by the StartUp do not include delivery costs for physical goods unless the Parties expressly agree otherwise in the order confirmation.

§ 9. Right to withdraw from the agreement

The provisions of this paragraph apply to a Customer who is a Consumer and to a natural person concluding an Agreement with the StartUp directly related to that person’s business activity, where the content of that Agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity made available on the basis of the provisions on the Central Registration and Information on Business.

The Customer referred to in section 1 has the right to withdraw from a distance Agreement without giving any reason within 14 (fourteen) days from the date of concluding the Agreement, unless generally applicable law or the provisions of the Terms and Conditions provide otherwise.

To meet the withdrawal deadline, it is sufficient to send the statement of withdrawal before the expiry of the deadline indicated in section 2.

The statement of withdrawal from the Agreement may be sent:

The Customer may use the template withdrawal form made available by the StartUp, but using this template is not mandatory.

The StartUp immediately sends the Customer, on a durable medium, in particular by e-mail, confirmation of receipt of the statement of withdrawal from the Agreement submitted electronically.

In the case of effective withdrawal from the Agreement, the Agreement is deemed not to have been concluded, and the StartUp refunds payments received from the Customer within 14 (fourteen) days from the date of receipt of the statement of withdrawal from the Agreement, subject to the provisions concerning Services begun before the expiry of the period for withdrawal from the Agreement.

The refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer.

If the Customer referred to in section 1 requests that the performance of the Service begin before the expiry of the period for withdrawal from the Agreement, the StartUp requires the Customer to submit an express request to begin the performance of the Service before the expiry of that period on a durable medium, in particular in an e-mail message or by accepting the consumer clause provided to the Customer in connection with the order.

If the Customer withdraws from the Agreement after the performance of the Service has begun at the Customer’s express request but before the Service has been fully performed, the Customer may be obliged to pay for the part of the Service performed until withdrawal from the Agreement, in accordance with applicable law.

The right to withdraw from the Agreement does not apply to the Customer in the cases indicated in the Act of 30 May 2014 on consumer rights, in particular:

The provisions of this paragraph do not limit the Customer’s rights resulting from mandatory provisions of law.

§ 10. Refund of the amount paid by the Customer

The StartUp will refund funds within 14 (fourteen) calendar days, using the same payment methods used by the Customer for payment, unless the Customer expressly agrees to another refund method that does not involve any costs for the Customer, in the case of:

§ 11. Contact details of the StartUp

The Customer may contact the StartUp in matters related to the Website, Services, orders, complaints and exercise of rights arising from the Terms and Conditions through Suburban Digital:

§ 12. Final provisions

The StartUp informs that using the Website and services provided by means of electronic communication involves typical risks resulting from using the Internet, in particular the possibility that unauthorised persons may gain access to data if the Customer does not apply appropriate security measures.

To limit the risks referred to in section 1, the Customer should use up-to-date software, an up-to-date web browser, device security measures and avoid using unsecured public networks when transmitting information concerning an order.

To the fullest extent permitted by law, the StartUp is not liable for blocking, filtering, deleting or delaying e-mail messages by mail servers, software, device settings or technical infrastructure used by the Customer.

The StartUp is not liable for the Customer’s devices, software, Internet connection or other technical infrastructure if their operation prevents or hinders the use of the Website, receipt of e-mail messages, playback of video materials or download of the final material.

The StartUp informs that the appearance of materials, previews, demo versions, graphics or video materials displayed on the Customer’s device may depend on the technical settings and parameters of the device, in particular the screen, browser, operating system, software, resolution, brightness, contrast and colour reproduction method. Differences resulting solely from such settings do not in themselves constitute grounds for a complaint.

To the fullest extent permitted by law, the StartUp is not liable for disruptions, interruptions or limitations in the operation of the Website caused by force majeure, actions of third parties, technical failures, maintenance or modernisation works or incompatibility of the Website with the Customer’s technical infrastructure.

The StartUp reserves the right to temporarily limit the availability of the Website, in particular in order to carry out technical, maintenance, development or modernisation works.

Content posted on the Website, in particular texts, graphic layout, photos, graphics, video materials, trademarks, names, logos and other designations, may be subject to legal protection. The Customer and any person visiting the Website are obliged to respect the intellectual property rights belonging to the StartUp and third parties.

Trademarks, logos, brand names, graphic materials or other designations belonging to third parties may be used on the Website only for informational, presentation or portfolio purposes, or in accordance with the scope of the consent or licence granted.

The Customer undertakes to refrain from any activity that could disrupt the proper functioning of the Website, violate its security or interfere with its technical elements.

The StartUp may amend the Terms and Conditions for important reasons, in particular in the event of a change in law, a change in the scope of Services provided, a change in the method of concluding Agreements, a change in contact details, a change in the order fulfilment process or the need to clarify the provisions of the Terms and Conditions.

The current version of the Terms and Conditions is made available on the Website in a manner enabling it to be downloaded, stored and reproduced. An amendment to the Terms and Conditions does not affect Agreements concluded before the date on which the amendment enters into force, unless mandatory provisions of law provide otherwise or the Parties expressly agree otherwise.

In matters not regulated by the Terms and Conditions, Polish law shall apply, in particular:

Disputes related to Agreements concluded on the basis of the Terms and Conditions with Customers who are not Consumers will be resolved by the court having local jurisdiction over the StartUp. This provision does not apply to Customers who are Consumers or to persons to whom the law grants special consumer protection.

A Customer who is a Consumer may use out-of-court complaint handling and claim pursuing methods on the terms specified in applicable law. Information on out-of-court resolution of consumer disputes and on entities authorised to conduct such proceedings is available, among other places, on the websites of the Office of Competition and Consumer Protection and the relevant consumer protection institutions.

The use of a specific method of out-of-court dispute resolution is possible if this results from applicable law or if the Parties agree to it.

These Terms and Conditions apply from: 15-06-2026.

TEMPLATE WITHDRAWAL FORM

This form should be completed and returned only if you wish to withdraw from the agreement.

………………………………………………

First name and surname of the person submitting the statement

………………………………………………

………………………………………………

Address of the person submitting the statement

Fundacja Rozwoju Przedsiębiorczości

“Twój StartUp”

Atlas Tower, Al. Jerozolimskie 123a, 18th floor,

02-017 Warsaw

Correspondence address:

Al. Kościuszki 22/3, 42-200 Częstochowa

WITHDRAWAL FROM THE AGREEMENT

I, the undersigned, hereby withdraw from the following agreement:

Date of conclusion of the agreement ………………………………………………………………………………………………..

Agreement / order number ……………………………………………………………….

Subject matter of the agreement ………………………………………………………………………………………………………

………………………………………………

Customer’s signature

Date: ………………………….

COMPLAINT TEMPLATE

This form should be completed and returned only if you wish to submit a complaint.

………………………………………………

First name and surname of the person submitting the complaint

………………………………………………

………………………………………………

Address of the person submitting the complaint

Fundacja Rozwoju Przedsiębiorczości

“Twój StartUp”

Atlas Tower, Al. Jerozolimskie 123a, 18th floor,

02-017 Warsaw

Correspondence address:

Al. Kościuszki 22/3, 42-200 Częstochowa

COMPLAINT

I, the undersigned, hereby submit a complaint concerning the agreement / order dated ………………………….……………. no. ………………………………………., the subject matter of which was ………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

Reason for submitting the complaint: ………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

Please describe the reason for the complaint.

In view of the above, I request ………………………………………… ………………………………………

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

………………………………………………

Customer’s signature

Date: ………………………….

Back to homepage